Policy

Thank you for choosing Queen's Bridal Shoppe

Please take a moment to read all the terms carefully - it will save you time!

 

PAYMENT

  • We accept credit cards online through PayPal (PayPal account not required) and Google Checkout.

  • We also accept all types of payment in the store.

  • Some special orders and non-stock items can take up to 8-10 weeks delivery.  Please contact us for estimated delivery times.

  • Bank checks and drafts, cashiers checks and non-Postal Money Orders will take 21 business days to process – rush processing is not available on these payments.

  • Personal Checks will be held for 2-6 weeks for processing. Rush orders are not available if paying by personal check.

  • We will inform you when we receive your payment.

  • Hawaii residents are subject to sales tax.

 

EXCHANGE PROCEDURE

  • Exchanges can be made within 3 days after receiving the dress.

  • NO exchange will be given for items that are picked up at the store.

  • Customer is responsible for return shipping costs and also for the reshipment of the exchange.

 

RETURN PROCEDURE

  • We apologize but we do not offer refunds, only exchanges.

 

ORDER CANCELLATION

  • Cancelled orders will be charged 10% of original order price ($29 minimum fee per item).

 

 

Our warehouse houses over 3,000 Items in stock. All stock items will be shipped UPS Ground within five working days. Non-stock items only are subject to a possible 8-10 weeks delivery. Faster delivery is available for special order Bridal Gowns (Wedding Dresses) with $79 USD expediting fees.  Remember we stock the most common styles, sizes and colors.

Again, thank you for shopping with us and we hope that you recommend us to others.

Please don’t hesitate to call (808) 871-4011 with any questions regarding exchanges, refunds or new orders. The construction of all our gowns is easy for alterations; there is a minimum 4” seam allowance in all of our gowns. We have many styles in stock, so if you are looking for a style in particular call or e-mail a picture and we will try our best to help you find the perfect dress for you. We have several sizes in stock, but we can order your size and color if it is not in our warehouse.